Back to pricingRefund rules for Tisvera AI subscriptions, generation credits, and text limit top-ups.
Subscriptions, credits, and text limits are digital products delivered to the account after successful payment.
Refund availability can depend on the payment provider, region, product type, and whether the purchased limits or credits were already used.
Users can contact support with the account email, order date, product name, and reason for the refund request.
If a Merchant of Record processed the payment, its refund and dispute process may apply.
Tisvera AI may restrict accounts involved in fraud, payment abuse, chargeback abuse, or serious policy violations.
Billing support is available at support@tisvera.com.