Quick answers
Frequently Asked Questions
Short answers for common support situations. For anything account-specific, open a ticket.
Account
Logged-in tickets are attached to your account automatically.
Guests must enter an email so support can reply.
Support never needs your password.
Moderation
Reports go into a staff moderation queue, not a normal email inbox.
The reported user is not told who reported them.
Appeals are reviewed separately from the first moderation decision.
AI tools
AI-generated media may be reviewed when it is reported or attached to a support case.
Unsafe AI responses should be reported with as much prompt context as possible.
No. Staff can send reset links and invalidate sessions after verification, but they should never set or ask for your password.
Use the billing category in the support form. Include the account email, plan name, and the payment date if you know it.
No. Reports are reviewed by staff without revealing the reporter to the reported user.
Yes. Report the AI response or open a ticket with the prompt, model, and why the output was unsafe or incorrect.
High-risk abuse, bans, and serious exploitation cases are escalated to Trust and Safety or Super Admin review.